1. Standard Cancellation Timelines
To request a booking cancellation, please coordinate with our reservation team by phone or WhatsApp. Standard cancellation timelines are:
- 48 Hours Before Trip: Free cancellation on most local and outstation taxi bookings.
- 24–48 Hours Before Trip: Cancellation charges may apply depending on vehicle configuration and preparation.
- Less than 24 Hours: Token payments or advance deposits are non-refundable to cover driver positioning costs.
2. Advance Token Payments
For premium multi-day tours, luxury vehicle rentals, and holiday packages, we require an advance token payment to lock in the reservation. In case of late cancellations, this advance deposit is non-refundable as it is utilized to secure hotel reservations and guide bookings.
3. Exceptional Circumstances (Force Majeure)
In cases of flight delays, extreme weather (such as dense winter fog on expressways), monument closures, or government regulations, we will coordinate with the customer to reschedule the booking at no extra fee. If rescheduling is not possible, refunds will be evaluated on a case-by-case basis.
4. Refund Processing
Approved refunds are processed back to the original payment source or coordinate account within 5–7 business days.